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Your svc will not let me change my password and is not taking out my auto pay ? Why?

rylanc2008
Great Neighbour / Super Voisin

Your svc will not let me change my password and is not taking out my auto pay ? Why?

3 REPLIES 3

mimmo
Retired Oracle / Oracle Retraité

@rylanc2008  I k ow it doesn't solve issue, but try calling 611. You can pay through there with a voucher or with your credit card if your cc is on file a d you know your pin #

kselmak
Mayor / Maire

I always pay manually because autopay may fail very last moment and I wouldn't be able to renew smoothly. And I highly suggest it to everyone. You still get the autopay rewards.

Couple of hours before renewal your status changes to expired, don't worry you're not suspended, if everything is working just ignore it

After money is withdrawn by autopay (or in advance manually by you) it may take up to 16 hours for funds to be consumed by your plan, if everything is working you can just ignore it.

If your service stops working contact the moderators through Simon.

For the pass change, try using incognito mode and clearing cashe, or try on couple of hours, website can be flickery

kselmak
Mayor / Maire

When is your renewal day?

The money is usually withdrawn just before midnight

Is your service working?

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