09-05-2019 05:43 PM - edited 01-05-2022 06:53 AM
Your svc will not let me change my password and is not taking out my auto pay ? Why?
09-05-2019 06:03 PM
@rylanc2008 I k ow it doesn't solve issue, but try calling 611. You can pay through there with a voucher or with your credit card if your cc is on file a d you know your pin #
09-05-2019 05:58 PM
I always pay manually because autopay may fail very last moment and I wouldn't be able to renew smoothly. And I highly suggest it to everyone. You still get the autopay rewards.
Couple of hours before renewal your status changes to expired, don't worry you're not suspended, if everything is working just ignore it
After money is withdrawn by autopay (or in advance manually by you) it may take up to 16 hours for funds to be consumed by your plan, if everything is working you can just ignore it.
If your service stops working contact the moderators through Simon.
For the pass change, try using incognito mode and clearing cashe, or try on couple of hours, website can be flickery
09-05-2019 05:51 PM
When is your renewal day?
The money is usually withdrawn just before midnight
Is your service working?