a month ago
Get my som card about 3 weeks ago, and active it today. But I got the error
Your sim card does not allowed to connect to this network
Thanks forks.
I have submitted a ticket.
It's a good idea, but this is my first PM sim card.
@Gavin5
do you have access to an active PM sim in a phone that works as expected ? If so, try that sim in your phone to see if it works.
Yes, activation was done on public mobile app.
I can see the new sim card under my account already
Yes, unlocked phone. And I also tried on another unlocked phone.
I got this sim card from public
double check that you bought a PM sim and not Telus or some other sim...hasta be Public Mobile only.
@Gavin5 Are you using thank to activate ? Not website all activations need the app . Also your phone is not locked to another carrier by any chance ?
a month ago - last edited a month ago
Did you activated the SIM on the PM app? You need the app to complete the activation then power off your phone and power back on.
