12-02-2022 06:44 PM
Hello I need to reset my user name and password for my account as its urgent my plan got off I a able to call someone I need update my credit card information kindly advise it would be great help
12-02-2022 06:59 PM - edited 12-02-2022 07:00 PM
@shaikh wrote:Hello I need to reset my user name and password for my account as its urgent my plan got off I a able to call someone I need update my credit card information kindly advise it would be great help
Hi @shaikh
Was your username and password compromised? Or are you looking to port out elsewhere and need access to remove auto-pay from your account?
If so, definitely contact the CSA's as follows:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
12-02-2022 06:46 PM
PM has NO phone/live support.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here