You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to

[TMAC88]

I recently subscribe to the new plan and opt for an eSim, everything seems to be set up but I tried to login on my pc so I can set my login option, but I keep getting this message:  

You’re logging in from an unknown device.  To confirm it's you, enter the 6-digit code sent to *******888

-I'm not receiving any code to my phone #, so  I cannot continue and therefore can't even access my account.

Thanks,

Tong

[fixin]

@TMAC88 - Did you recently port in to PM from another provider? If so, try your old providers SIM card, see if it works still. If you don't have the SIM card anymore, login to your old providers account.

If it works, click here as I will send you the porting number here: Messages

If it doesn't work anymore, contact a CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[softech]

@TMAC88 

if I am correct, you have not received any incoming calls yet.  if that is the case, that's why you cannot receive the code.  Best to get the porting issued sorted out first and the code would send to you without problem after

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed