Wrong email address

[volcanprincess]

I have  activated my sim card through a shop, but then they have entered the wrong email address, how could I change it ?

[Hankdavid]

You can change your email associated with your Public mobile account if you reach out to the moderators and submit a ticket. Simply login to the community and talk to the chat bot and request to submit a ticket after this will bring you to a page where you can choose that option and I’ll get back to you within 48 hours of your message office information helps.

[JK8]

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@volcanprincess wrote:

How do I change it here?

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Only way to change your email/username is to contact the moderators using one of the methods posted above.

[volcanprincess]

How do I change it here?

[kaytus]

Can you log in to selfservice account?

You can change your contact info there, or you can MOD to modify your contact inf.

I hope it can help.

Happy holiday.

[gpixel]

@volcanprincess contact customer support mods

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "forgot log in information"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[Triguy · Accepted solution]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.