Wrong account details when porting number - website errors when trying to fix

[Zana_ca]

Hello,

I am trying to port my number from a secondary carrier (like Public is for Telus) and so I gave the wrong account number.  Now that I have the proper account details, I am trying to use the website to change my number.  When I try and use the website to transfer a telephone number from another carrier the webiste takes my existing number and then gives me a error that something has gone wrong.

How do I provider the correct account number so Telus can transfer my number from Bell?

Thanks for you help. 

[gblackma]

@Zana_ca  contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

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@Zana_ca wrote:

Hello,

I am trying to port my number from a secondary carrier (like Public is for Telus) and so I gave the wrong account number.  Now that I have the proper account details, I am trying to use the website to change my number.  When I try and use the website to transfer a telephone number from another carrier the webiste takes my existing number and then gives me a error that something has gone wrong.

How do I provider the correct account number so Telus can transfer my number from Bell?

Thanks for you help. 

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[geopublic · Accepted solution]

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@Zana_ca wrote:

Hello,

I am trying to port my number from a secondary carrier (like Public is for Telus) and so I gave the wrong account number.  Now that I have the proper account details, I am trying to use the website to change my number.  When I try and use the website to transfer a telephone number from another carrier the webiste takes my existing number and then gives me a error that something has gone wrong.

How do I provider the correct account number so Telus can transfer my number from Bell?

Thanks for you help. 

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@Zana_ca  You need to submit a ticket to PM with the correct details. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team