Wrong IMEI

[Jack107]

Porting not finalized due to the wrong IMEI prowided.

[Jack107]

Unfortunately 7-11 is my case. The good news is the Porting Team is working on it.

Regards,

Jack. 

[CountyDownIeUk]

The easiest way to IMEI check on any phone is to use the *#06# sequence. 

[hTideGnow]

HI @Jack107 

I have sent you a number to call to talk to Porting team to update the information.  Check your Community inbox.  They should be able to re-request the porting after

[dust2dust · Accepted solution]

Call the number in this link. Put your old sim back in a phone and confirm the text.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/high...

Maybe this could be appended with your other moderator question.

[computergeek541]

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@Jack107 wrote:

Porting not finalized due to the wrong IMEI prowided.

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Unless you're coming from Petro Canada or 7-11, IMEI shouldn't usually be used.  The account number would be better.  To make the correction, please open a ticket and ask for the help of a customer support agent.  Start here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html