Will I loose Add-On if I change Subscription

[Vrinda7]

@CS_Agent  - I have 240 GB add-on. Will I loose it if I change subscription to $15/month?

[Luddite]

@computergeek541  Slight difference of opinion here. Unfortunately PM has form for inconsistent application of its terms and conditions of service. So it seems perfectly reasonable to me to request confirmation from the CSAs if one has any doubt. 

[computergeek541]

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@Sansan wrote:

That's what I understand it to mean. Others have already done it and indicated losing it.

However,  if you want it from PM directly,  send them a private message.  They do not reply here or monitor these posts.

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This isn't a question that needs a customer support agent o get the answer.  Also, please rmember that tickets should be opened using the chatbot or the app.

[Sansan]

That's what I understand it to mean. Others have already done it and indicated losing it.

However,  if you want it from PM directly,  send them a private message.  They do not reply here or monitor these posts.

[Vrinda7]

So, in short if I move to $15/month....I will loose special Add-on. Please confirm.

[hairbag1]

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@islander11 wrote:

what if i switch from an exact same plan (both 20gb/mo) but the one i switch to is the $29/mo deal instead of my regular $39/mo? so exact same "value" (re: "you switch to a plan of lower value")

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Here's what PM says about that....

Clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

[islander11]

what if i switch from an exact same plan (both 20gb/mo) but the one i switch to is the $29/mo deal instead of my regular $39/mo? so exact same "value" (re: "you switch to a plan of lower value")

[Sansan · Accepted solution]

Yes you will

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points