Why is my voucher not working?

[hTideGnow]

@spaultimate   When did you buy the voucher?  

If over 24 hours and still does not work, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing: cannot process payment
Then select  "Payment Voucher"
then click "contact Us"
finally  click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@spaultimate 

Without more info about your voucher purchase the best guess is it is not from a retailer that sells vouchers that are immediately valid. You can find out more about vouchers and the different retailers in this post.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[softech]

@spaultimate   Where you got the voucher from?

Voucher from some stores could take up to 24 hours to become Active.  If it has not been 24 hours yet, please wait

If it has been over 24 hours, you can try to load your voucher using *611 or Self-Serve My Account.  

[MrSpock · Accepted solution]

@spaultimate hi it sometimes takes up to 24 hours to activate , you can submit it at *611 or in your self serve,also you can contact a cs agent to help input it 

 to contact a customer service agent

you will need to open a ticket, to speak to a customer service agent    Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH