01-19-2022 06:43 PM
Hi Folks,
I am using the most basic plan which is $15 per month with 100 air minutes and unlimited incoming minutes.
I forwarded my work cell to this number so I assume whenever there's someone calling my work cell - which will be transferred to this number - will be considered as an incoming call.
But today I answered a call from someone for about an hour and it consumed all of my air minutes!!!!!!!
@CS
How come? It's receiving calls forwarded from another number but NOT calling out!
Can someone explain this?
Many thanks!
01-20-2022 02:42 AM
@lilian_liang wrote:I am using the most basic plan which is $15 per month with 100 air minutes and unlimited incoming minutes.
As others have mentioned, there was an "older" version of the $15 plan from 2019 that didn't include unlimited incoming calls.
Log into your selfserve portal, and click "Plan Details". Here is what mine says, that doesinclude unlimited incoming calls. If yours shows any different, you just need to schedule a plan-change to the currently offered $15 plan.
My Plan This plan includes:
$15 per 30 Days |
01-19-2022 09:10 PM - edited 01-19-2022 09:13 PM
@0PX9O4 wrote:
When you forward a call, it is your phone calling out to the forwarded number, in addition to receiving the call from the original caller. I'm sorry to hear that you assumed there would be no outgoing component if all your calls were being forwarded.
This matter has been discussed several times previously on this community.
A call being forwarded to a Public Mobile phone number is still an incoming call. It would only being an outgoing call for the person/phone number/plan that is doing the actual forwarding.
Is your Public Mobile phone number the one that is being forwarded to? You would only be using outgoing minutes if you're forwarding from a Public Mobile phone number to another number (and only for that line/plan). For the eventual destination phone number/plan, where the call originates from is irrelevant. I do wonder about the mentioend possibilityy of being on an older version of a $15 plan that doesn't include incoming calls. Based on how you said that you're forwarding from another number to your Public Mobile service, your chosen solution isn't correct and I have made an adjustment to that.
01-19-2022 09:00 PM
@hTideGnow : Not until the OP can confirm their Plan Details. The OP is satisfied as it stands.
01-19-2022 08:58 PM
Yes, Look like @0PX9O4 was as wrong as me, maybe he can make the update like I did ?
hope @lilian_liang could come back and reverse the selection or Oracle could help?
01-19-2022 08:39 PM
@hTideGnow : Yet the solution still stands. Maybe we're all misunderstanding except OPX904 and the OP.
01-19-2022 08:29 PM
Oops. Sorry @Anonymous I read it the wrong way. I though OP forwarded PM phone to his work
01-19-2022 08:13 PM - edited 01-19-2022 08:14 PM
@darlicious : The OP did say unlimited incoming. That might be an assumption based on what it is now. @lilian_liang : Click on Plan Details and report what all is listed.
I also think the other answers are missing something. Being on the old $15 plan is a plausible reason.
Edit: I also miss the little pop-up just to get a quick peak at the user.
01-19-2022 08:00 PM
can you check it out your plan information as mentioned above by @darlicious
maybe you have a old plan for that issue you facing, then is take your minutes..
01-19-2022 07:55 PM
Two wrongs don't necessarily make a right answer.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 07:52 PM - edited 01-19-2022 07:52 PM
I don't think your solution is correct per se....call forwarding your work phone (is your work phone a pm phone too on the same plan?) to your pm phone would not use outgoing minutes on your pm phone. Nor does call forwarding your pm phone in most circumstances. But I do see when you joined pm was in the spring of 2019 when the original $15 plan had 100 incoming and outgoing minutes. If you have never scheduled a change plan on next renewal to the updated version of the $15 plan this could be the reason your plan minutes were used up.
@Anonymous
You can correct me if I have this wrong?!!
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 07:40 PM
To be honest I don't know either, but if every carrier is doing the same then I accept that, that's it.
There's always something we cannot understand but have to accept and I guess this one of them. LOL
have a good night everyone!
01-19-2022 07:40 PM
this is strange when you do forwarded call from your office number to your public mobile number
is will be only an incoming call. not take your minutes plan, something wrong!!
but here a note that calls to voicemail and forwarding calls will use plan minutes.
if you forwarding your public mobile number the calls will use plan minutes.
01-19-2022 07:21 PM
@0PX9O4 wrote:
When you forward a call, it is your phone calling out to the forwarded number
Interesting... could you please elaborate a little bit Why incoming call from other number forwarded to this one is considered outbound call and uses minutes????
01-19-2022 06:53 PM
Thank you for your prompt reply. I have my work cell in use so I am fine with no minutes left for my private plan.
Just couldn't understand the way like this but it's okay I can accept that and will keep in mind LOL
I just hope my phone protector can arrive a little earlier so that I can put my work cell in daily use asap.
Thanks a lot.
01-19-2022 06:53 PM - edited 01-19-2022 06:54 PM
@hTideGnow : Really? I didn't know the system would distinguish an inbound call as having been forwarded from somewhere. I would have thought it would just be another inbound call.
Colour me skeptical.
01-19-2022 06:51 PM
Thanks @lilian_liang , all the best!
01-19-2022 06:50 PM
Okay, I accepted that. Thanks!
01-19-2022 06:48 PM - edited 01-19-2022 08:30 PM
Yes, answer forwarded calls will cost you minutes. All providers are like this for limited minute package
You might want to buy the $5 Canada wide minute to use for now
Sorry, i misread and through the forward is the other way. Just ignore.
01-19-2022 06:46 PM - edited 01-19-2022 06:48 PM
When you forward a call, it is your phone calling out to the forwarded number, in addition to receiving the call from the original caller. I'm sorry to hear that you assumed there would be no outgoing component if all your calls were being forwarded.
This matter has been discussed several times previously on this community.