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Why do I not see my 2nd month free on my payment history?

CcM
Good Citizen / Bon Citoyen

Hi, I just signed with Public on Feb 3, 2019 with the promotion of free sim card and 2nd month free. My first month payment will be ended today but why do I not see my 2nd free month on my payment history?

 

Thanks!

15 REPLIES 15

Nikhil2020
Great Neighbour / Super Voisin

Ya i did this only but there was no credit shown on my account


@Nikhil2020 wrote:

How to get 2nd payment free ?


 @Nikhil2020 

They're from promos that come on from time to time. You sign up during the promo and follow the requirements for it. Then afterwards you'll get the credit in your account.

Nikhil2020
Great Neighbour / Super Voisin

I did sign up on 2nd feb and did according to tbe requirements they said but i didn't get


@Nikhil2020 wrote:

I did sign up on 2nd feb and did according to tbe requirements they said but i didn't get


 @Nikhil2020 

And you signed up in store? Did you get the free SIM anyway?

Do you possibly see the credit and renewal in your payment history? Did you pay close to your plan cost when you renewed? Maybe post a screenshot of it. Blank out personal info.

 

CcM
Good Citizen / Bon Citoyen

If your promotion is valid but don't see the credit on your payment history, then you will have to contact Public Mobile to find out for you. This is what I am doing right now.

chocobodavid
Great Neighbour / Super Voisin

I signed up during the same promotion and I received credit from it into my account.

It appeared the very next day.

I also activated autopay and received credit for that as well.

And one more credit was applied to my account for being referred by my friend.

 

All applied credit showed up in my account within a few days of activation.

 

I hope you get it sorted out.

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