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Why can't I log in to my old community profile?

Anonymous
Not applicable

Since the system changed I can't log in to my old community profile and it made me create this one. How do I get my old profile back? I've tried everything and couldn't login even though it said it exists when I tried to recreate using the same nickname.

3 REPLIES 3

BKNS27
Mayor / Maire

@Anonymous 

Just private message a CS_Agent to help you reset your Community name and profile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I changed my Community name awhile back when I setup my account.

Anonymous
Not applicable

Thank you!

softech
Oracle
Oracle

@Anonymous 

usually it is an easy fix for support, please open ticket with PM support here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

 

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