cancel
Showing results for 
Search instead for 
Did you mean: 

Why can't I get my sim to activate or payment don't work

Tonypaul420
Great Neighbour / Super Voisin

Thanks for reading this but I'd like to activate the phone 

4 REPLIES 4

Tonypaul420
Great Neighbour / Super Voisin

I figured it out.  Thanks 

BKNS27
Mayor / Maire

@Tonypaul420 

Are you porting your old number over to PM or did you pick a new number?

Dunkman
Oracle
Oracle

@Tonypaul420 

More details would be helpful.  What have you tried? Any error messages? 

Also, make sure that you weren't charged on your credit card. Sometimes "failed" activations result in credit card charges.  

 

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/activation-account-set-up

 

P.S. I moved your post form Lounge to the main forum. Better visibility.  

dust2dust
Mayor / Maire

Try using the browser in private mode.

Is the card you're trying to use a Canadian or American institution issued card and is that billing address a Canadian or American address?

Need Help? Let's chat.