Why am I not getting decent service in my area.

[Samito]

Hello,

I have been a loyal customer for years with public mobile and never had any connectivity issues until the last few months.  I am having some real problem when I am on a phone call with anyone. When I'm just sitting still in my home and talking to a friend, all of a sudden they can't hear me talking to them but I can hear them clearly. This happens on every phone call and I have to move around the house to find a point where in which they can her me and in ever situation I have to go outside for them to hear me. On more than a few occasions people can't hear me even outside. I thought it was my phone and changed it to a new one and still the same thing. Can anyone please explain to me why this is happening now all of a sudden.  I am very frustrated and am at the end of my rope having to deal with this issue. Can someone please give me a reason for this annoying and very disturbing problem or I will have no choice than  to look at another provider becasue I am losing calls and business because my clients and friends can't hear me on their end. Before you ask I live in Waterdown, Ontario and this issue only happens when i'm there and anywhere else I am this doesn't happen.  I don't know if this may be the reason but since you changed to 5G, I have had more and more issues in my area.

[publicler]

Depends on the area. I'm in core Vancouver but still have bad reception in my apartment. The workaround is to use WiFi calling but Public Mobile doesn't allow this. I use facetime audio a lot.

[Chalupa_Batman]

Hello @Samito 

There could be a number of outlining issues. But one of them has been several complaints here on the forum about dropped calls. Best advice I can give is to contact a customer service agent and file your concerns as they may do a network reset on their end for you.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

[hTideGnow]

HI @Samito 

it didn't happen anywhere else other than Waterdown, maybe it is a network problem

try change network mode to 3G

but i still suggest to let CS agent aware and ask them to escalate to Telus technician.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437