Why The sim doesn’t work in my phone unlocked

[Camill]

It’s keep saying SOS when I put my sim card in  my phone like public mobile block my phone from accessing the service because when I put it in a Samsung  it’s work fine and I know my phone it’s unlocked I bought it  from apple it’s a iPhone 15 pro max .. like can someone from there team can respond and fix it like the service it’s really bad with public mobile the worst ever definely not recommended to anyone can even talk to someone on the phone … disgusting 

[hTideGnow]

HI @Camill 

does the sim card works on another phone?

if it works there and just not your iPhone, check if it is blocked

https://www.devicecheck.ca/check-status-device-canada/

makes sure you put in the correct IMEI, you should have 2 IMEIs, put in the correct physical one if you use physical sim.  If you are not sure, check both IMEIs

you can also ask agent to help and check why it wasn't working

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437