Why I see this screen? My number was ported and activated . I Can't access my account

[Sukhdev-Momi1]

I see the following screen. Actually during transfer of number from previous service provider, there was issue of receiving text message on my phone. Called previous provider Koodo , they manually ported this number to P_Mobile. Now I want to check the status of account, I see the following screen and take me to my account information

[slusagm · Accepted solution]

the system cannot find your My Account from the email login, but PM can help and fix

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437