Where is my SIM card

[SusaneMogford20]

I placed an order for a new SIM card and plan on May 5th 2024 and still haven’t received it yet. What is going on ??

[Paul215]

@SusaneMogford20 

If you cant't wait, another option would be to buy a PM SIM card from Amazon ($4.99). If you have prime it'S quite fast.

link: https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

[softech · Accepted solution]

@SusaneMogford20 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10  days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there