When I make a call, there's no sound on the receiver.

[HALIMACS]

@Jul1 

How about when you receive a call?

I presume you turned OFF Bluetooth; the sound may be transmitting to a Bluetooth device. 

Also make sure volume is not down or muted. 

Try using external headphones to plug into jack (if equipped) to see if audio can be heard. 

[hTideGnow]

Hi @Jul1   Do you have this issue with all calls or just one or two  calls?  This usually is an issue with receiving end.

Have you done the regular test step yet?  Try calling other numbers Reboot the phone.  Put the SIM in another phone?

[esjliv]

@Jul1  - are you a new or existing customer?

Was it working previously and this just happened all of a sudden?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*put a different working SIM into your phone, does it work? This will find out if the phone is an issue.

*put your SIM into another working phone to see if the same thing happens - if so then perhaps a SIM card/account issue. Contact CSA to check.

Ways to contact CSA here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[darlicious]

@Jul1 

Have you accidently turned on mute or have Bluetooth on?

[Anonymous]

@Jul1 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.