04-26-2024 03:50 PM - last edited on 04-27-2024 01:48 AM by computergeek541
Myself and friends/family have been with PM for years never had an issue with dropped calls but this week we're all experiencing them... what's going on?
yesterday
Similar problems for me in BC. Seems to drop around 9min but sometimes longer. In the middle of a sentence, it's like some ghosty gobblin just pulls your plug. There is no static or hints that it is gonna drop, it just ends the call as if you pressed "hang up".
If anyone is interested in helping troubleshoot this, there is an Android app I have found called NetworkSurvey that can log all cell tower event data and saves detailed CDR (call data records) to CSV files. The link is at the bottom. It would be interesting to see what is actually happening when the call drops. Like is it always the same tower ID or different ones.
04-27-2024 05:03 PM
HI @PBForMe1
try manually connect to Public mobile on your network selection, see if it helps
04-27-2024 05:01 PM
@Mnc wrote:Oh I forgot to mention I turned automatic Network selection off and have my phone locked to public, I've rebooted restarted and the problem still persists.
Yeah I've been talking to friends and family and I can't quite figure out any common setting among everyone LTE/4G/VOLTE 5G/4G plan it just seems to be dropping quite a bit lately.
This is the big reason I moved away from Freedom if this keeps up gotta move again.
04-27-2024 02:38 PM
Oh I forgot to mention I turned automatic Network selection off and have my phone locked to public, I've rebooted restarted and the problem still persists.
04-27-2024 02:38 PM
I have a very similar experience the past couple of weeks I've been having calls randomly dropping all the time. Especially when I'm talking to other people on public mobile.
04-27-2024 10:42 AM
Thanks - will try this. I have also contacted Raluca at Support to see what they recommend!
04-27-2024 10:26 AM
More customer complains about voice quality and dropped calls. I forwarded this issue to PM staff, but will need to wait to hear their response.
From a different forum (reddit, RFD), one customer had the following fix:
For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot
04-27-2024 09:25 AM
I have been having a lot of dropped calls as well within the last couple of months. I have tried everything, and now think I will contact support to see if they can figure it out.
04-26-2024 07:32 PM
Been experiencing dropped calls as well past few days. Got CS to reset but got a call dropped next day. Annoying.
04-26-2024 05:00 PM
Same issue here. Been noticing it for a few months but definitely getting worse. Happens on my families phones as well. Something is broken on Public Mobile's systems! Dropping on both VoLTE and 3G.
04-26-2024 04:13 PM - edited 04-26-2024 04:14 PM
No nothing has changed on our end, and heck my phone doesn't even support 5G lol. I've seen a couple other posts on the front page about dropped calls here and on other forums so I'm wondering if it's a known issue or what.
04-26-2024 04:09 PM
that should not be happening.
Has their location and general area using the service changed at all?
I’d recommend rebooting the device and resetting network connections.
If the problem persists, contact the customer support agent and ask them to reprovision the account.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
04-26-2024 03:51 PM
hi @PBForMe1 someone just said change to non 5G might help. Just leave with 4G or LTE