I've been abroad for 5 months and just got back to Canada. During those 5 months, I was unable to log into the community! Why? The community login insists on phone verification and since my phone was suspended I couldn't login! I could log into my account because it has email verification, so I suspended my account for 2 months, activated for 1 and then suspended for 2 more. When I went to pay, none of my rewards were applied!
I'm astonished that in 2024 Public Mobile doesn't allow log in for community access with email verification. Even though they could see my service was suspended, they insisted on texting my suspended number to allow access to my community account, making it impossible! Seriously Public Mobile?
Even stranger, is that when I logged in, all my previous community activity was gone from my account! I could log in with the same email and password but I couldn't get past that part without registering a new community user name! I couldn't use my old name because it said it was already in use, by me. So I can't see any of my old activity here. Why on earth did Public Mobile remove my old activity here from my account?
I can't see any of my old posts but I can log in with the same credentials but they wouldn't let me past that spot without creating a new user name.
I have created a ticket, but due to me being forced to make a new community account, they can't see my old activity here.
My previous user name was Jernikfra
Ridiculous Public Mobile.
