Website slow

[LoriLK]

I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM  and find real customer service elsewhere?

[hairbag1]

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@LoriLK wrote:

I am as well and having major issues 

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try incognito mode, try different browser, make sure to clear cache files too. Maybe just so many folks taking advantage of PM offers, slowing things down....maybe !  😄

[Sansan]

That's 👍🏻.  When everyone first sign up, one of their first questions is regarding the slowness.  That was mine.  

To be honest, I don't even sign into my account much unless I have to,  due to this very same reason.

[hTideGnow]

hi @LoriLK 

what major issue?

[LoriLK]

I am as well and having major issues 

[hairbag1]

I'm in interior of BC and website loads FAST !!

[Sansan]

It is a website issue. Many people experience the same thing. I only use the website myself. I don't know if the App is better. 

You can download it and try. 

Just got got to keep trying 😕.

I don't see it being fixed anytime soon....

[hairbag1]

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@LoriLK wrote:

I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM  and find real customer service elsewhere?

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or try a laptop... if you haven't done so already, clear your cache files too.

[hTideGnow]

hi @LoriLK 

it is slow sometime, but try using PM app  instead, or  try  using different browsers, and use Incognito/private/secret mode on the browser

[Handy1]

@LoriLK  Try the app instead