Want to cancel subscription due simcard not arrived after 10 days.

[Sopheap]

Hello,

I Paid for simcard and 3months subscription but more than ten days simcard not arrive. Can I cancel my subscription? 

Thanks, Sopheap 

[Sopheap]

Hi @Chalupa_Batman  

Thanks for your advice.

Thanks, Sopheap

[Chalupa_Batman · Accepted solution]

Hi @Sopheap 

It takes up to 3 weeks to get the SIM card. I'd hold off for just a few more days. I know this is a pain but the money you save with PM it's well worth it. 

Other options if you want a SIM card ASAP is to call a local Telus store and see if they have any or order it from Amazon. Then when it arrives, reach out to a CS Agent and ask for a credit to your account. They will do that. Then you'll have a spare SIM if you never need it.

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.