WHY CANT I PAY MY PHONE!

[BC]

i cant pay my phone bill plzz help i tried calling *611 and it hangs up i tried logging in to my account to pay my phone with a voucher and it doesnt work plzz help I pay my phone every month i dont know whats wrong

[matbasm]

Hi @Jonattvv,  Was your account set up for auto-pay, or do you pay manually each time?  If you  pay manually, you trying to pay with a voucher or by credit card?  What is the actual problem/error message?

Also, in the future, you should always start a new topic, as this topic is over a year old and your post is less likely to be seen when buried so deep in here.  Perhaps an Oracle could move it out...

[Jonattvv]

Hi. Why can I pay my phone. Is was due yesterday. I enter the amount due and nothing happens. 

[Caroline_D]

Hey @ryan1017

Can you write to me in a Private Message with your account number/pm phone number? 

We'll get back to you as soon as possible.

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

[stonechucker]

@ryan1017, also, you've posted to a very old thread.  You should create a new thread for your issue, and provide more information about the situation you are currently in, as I don't know if you've provided enough info at this time.

[stonechucker]

@ryan1017, please edit you post and remove your phone number.  This is a publicly accessible forum, and your phone number shouldn't be posted here, nor any other personal information.

[ryan1017]

i changed my e mail after this one and forgot about my payment tomy phone so when you notified me i never got it because my email was changed i really need my phone back on.  ********** please call

[Martin · Accepted solution]

Hello again,

I just called *611, but my call was automatically disconnected after a few seconds.

I then attempted to log into my self - serve account, but was met with a Site Under Maintenance message.

If this is what you were referring to in your post, wait a few hours and try again.

Other than *611 and self - serve accounts, there is no other way to pay for service.

As you know, PM is in Beta, which is synonymous with unexpected problems. Unfortunately, you have temporarily encountered one.

[Martin]

Hello,

Have you gone 91 days since your last payment?

If so, your account and SIM card were deactivated, and your number lost.

If the above applies to you, I regret to inform you that you are no longer a PM customer.

If you wish to become a customer again, you need to submit your email address on this site's Beta invitation page. In about 2 months, you will receive an invitation with a code. Then, about 2 or 3 weeks later, you will receive a SIM card.

If the above does not apply to you, please explain your situation more fully.