@Miguel5
There can be several factors involved of why your pm voucher has not been accepted by the payment system.
- Which retailer did you purchase your voucher from? When the voucher becomes valid and redeemable can vary wildly between retailers with it taking up to 24 hours to become valid.
- If you have made an imput error when entering the pin # or used one of the other 12 digit code #'s on the voucher will then you will have used up the only 2 attempts allowed by the payment system to enter a payment. This is two total either thru self serve or 611. You must wait one full hour before making your next two attempts.
- Make sure you are using the 12 digit PIN # on the voucher not the voucher # or redemption #.
- 611 is the easiest way to add a pm voucher. Dial 611. Then press (1) and (1) again and enter the 12 digit PIN #. If it is accepted you will get a verbal confirmation followed by a SMS confirmation text from 611.
The following retailers sell pm vouchers that are immediately valid upon purchase and can be added via 611 on the spot in case there may be a problem with the voucher itself. Since pm vouchers are nonrefundable and a final sale seeking recourse thru the retailer is extremely difficult so adding in store immediately after purchase gives you the best opportunity of getting an exchange on the voucher if at all.
- London Drugs
- Shell stations
- 7/11
- SDM
- RCSS
- TMS
- Circle K
- Wal-Mart
RTP (real time payments) can be made at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by giving the clerk your 10 digit phone number.
Online payments can be made at recharge.com and ding.com for about an 8% surcharge.
More member contributed info on pm vouchers including pics of real pm vouchers can be found here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
