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AXT · ‎11-14-2023

When I visit Rewards Page it says...

I'm on old loyalty rewards and I do not want to convert to new Reward Points System. I don't know how this happened. Am I screwed? Is this normal? I don't believe I clicked anything to opt-in, as I have been super careful keep my old loyalty rewards. What does this page show for those on old loyalty program?

dust2dust · ‎11-14-2023

Phew. That is good news. Yeah the app will do that. If you log in to one account and then log out and even exit the app and then log in to another account - you can log in to the other account credentials but it will land into the previous account that had been logged in. There are two fixes that I know of: 1. go into the settings, apps, the app and delete cache and data, 2. uninstall/reinstall the app.

will13am · ‎11-14-2023

@AXT wrote:
Okay here is an update. The problem/message just disappeared. I guess my account is not being migrated to the new Rewards system. My old Loyalty stuff seems to be intact (I hope).
I think I know what caused the glitch. I had created a new publicmobile/eversafe account to port over a number from a different carrier and using the same browser, with browser caching etc., I think somehow that caused this visual glitch. Lesson learned, use different browsers for different accounts.

@AXT , do you have multiple online accounts? The data caching can allow you to see into a different account which is very unsafe.

hairbag1 · ‎11-14-2023

@AXT

so you were activating a new account and wanted to port over ? You need a new sim to do so, and a different email address. By creating the required Eversafe log-in credentials, that new account will be set up with Public Points rather than Rewards. Keep a close eye on your original Rewards page to make sure nothing has gone awry.

softech · ‎11-14-2023

@AXT glad it was just a false alarm

and yes, PM site has some browser cache problem. Best to either use different browser to manage the different accounts, or ALWAYS use Incognito mode to avoid the cache issue

AXT · ‎11-14-2023

Okay here is an update. The problem/message just disappeared. I guess my account is not being migrated to the new Rewards system. My old Loyalty stuff seems to be intact (I hope).

I think I know what caused the glitch. I had created a new publicmobile/eversafe account to port over a number from a different carrier and using the same browser, with browser caching etc., I think somehow that caused this visual glitch. Lesson learned, use different browsers for different accounts.

Chalupa_Batman · ‎11-14-2023

@will13am wrote:
Out of an abundance of caution, I try my level best to avoid the reward portal. There is really nothing to see in there. Playing around in there is playing with fire.

Very well said sir.

will13am · ‎11-14-2023

Out of an abundance of caution, I try my level best to avoid the reward portal. There is really nothing to see in there. Playing around in there is playing with fire.

Chalupa_Batman · ‎11-14-2023

Subscribing to this thread to see the outcome.

@AXT Please let us know how it turns out.

hairbag1 · ‎11-14-2023

@AXT

no panicking allowed ! 😥

Strange things have been known to occur in PM world. Glitches are abundant..perhaps this is another glitch. We're all hoping for positive results...let us know what they say when you reach out to Customer Support.

softech · ‎11-14-2023

@AXT wrote:
No way... impossible... didn't opt in, I'm in full panic mode.

@AXT we are just customers like you and we don't know for sure. Just that we see the screenshot you posted and we all agreed it looks like you migrated. Please message support for further investigation

Abheer · ‎11-14-2023

Well if you're one hundred percent confident, make sure you didn't log in to the wrong account (maybe you created a new account while thinking you were logging in to your old one?)
Other than that, you can do what @softech suggested to contact CS agent.