11-25-2022 07:05 PM
New to public mobile!
I just signed up for public mobile last night and now I am unable to receive any text verification codes from my banking facility, or phone service. How can I fix this issue? Any help would be greatly appreciated
Solved! Go to Solution.
11-25-2022 07:24 PM - edited 11-25-2022 07:25 PM
@JSernecky wrote:Called the bank already… they said it’s on public mobile side
@JSernecky the bank agent just trying to close the case quick. The delay is on the bank side
Also, here is a technical reason behind all system generated app. System generated app , not just from banks, take longer to find out that you have moved provider. So, even without the security feature, it will still takes them longer to know that in order to send you a text, they no longer send the message to Rogers but need to start sending to Public Mobile. This delay happens on VoIP provider as well. Except that usually just take 1 or 2 days, but banks might have added extra time for security reason
11-25-2022 07:18 PM
Hi @JSernecky then you can ask them to help suspend 2FA temporary or change to email or phone call or apps
11-25-2022 07:17 PM
Called the bank already… they said it’s on public mobile side
11-25-2022 07:16 PM - edited 11-25-2022 07:17 PM
@umnikke8 @JSernecky Yes, this is the "cost" of changing carrier or porting the phone number. It seems inconvenient, but there was a time that sim fraud was coming and people can took all the money within an hour. If you are in such situation, you will be glad the bank has such security in place
That's why 2FA with SMS is never recommended. it is best to use Authenticator app if there is a choice. The good thing is that you won't run into this situation after you change provider, or you are in another country without roaming support, or you lost your phone and cannt activate the new sim yet.
11-25-2022 07:16 PM
Hi @umnikke8 Try to call the bank if you need to login but unable to receive 2FA
11-25-2022 07:12 PM
It’s pretty frustrating for sure! We live in a small town and I rely on online banking!
11-25-2022 07:11 PM
So… I won’t be able to get into online banking until then?
11-25-2022 07:10 PM
I understand the security motivations, but thats a pretty horrible position to put people in. Can't make bank transactions, log in to things, heck, maybe you can't even get email.
11-25-2022 07:07 PM - edited 11-25-2022 07:07 PM
hi @JSernecky
this is normal. for new number or number just ported into new providers, it will take 5 or even 7 busines days for 2FA text from financial institutions. There is a delay they setup in case of sim fraud
if you are getting text from text, you are good. The 2FA text will start coming within a week.