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VISA Card "Save And Proceed With Payment" Fails Repeatedly

DoctorBOP
Good Citizen / Bon Citoyen

Updated my card information one week ago. Just got text saying current payment
failure because card information isn't correct.....but it should be.
So I go to card info update page; enter card information; click the "Save and proceed with payment; and get "Oops Something went wrong, please try again later" message.....
FOUR TIMES!
Little help, please!
Thanks much for your time and consideration. 

5 REPLIES 5

DoctorBOP
Good Citizen / Bon Citoyen

So here I am back trying to change card info and this is what I repeatedly get:
28 aug16 2023 attempt card info change.JPG
My cache(s) are cleared and I keep getting this. I have NEVER had these kind of problems with the old system......BEYOND frustrating that I am currently without phone service due to
buggy software. I need a staff tech to go into my account and fix this.....PLEASE!!!
Thanks much for time and consideration.

DoctorBOP
Good Citizen / Bon Citoyen

HereI am back again, still trying to get system to work. Have ben a customer for a few years now, and this new system is screwing up continuously. 
Here's a screenshot of what I'm dealing with:
28 aug16 2023 attempt card info change.JPG
I have tried this a few times and alkl I'm getting is this fail. So no phone service until
system will begin to function properly.
And are you THE staff person answering for Public Mobile, or are you another user?
Thanks for time and consideration. This is BEYOND frustrating.

The system has been known to only give two attempts before it thinks a fraud might be happening. Then you need to wait an hour to try another two times.

DoctorBOP
Good Citizen / Bon Citoyen

Thanks much.....I'll give it a try  ;>)

BKNS27
Mayor / Maire

@DoctorBOP 

Try clearing the cache and go incognito on your browser before login to your account.

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