@km0414 wrote:
Can someone please help me change my username?
@km0414
For Selfserve, go to My Profile and then go to Change Username. When you change the username (email address) on the self server portal, it only changes the credentials that you will use to login. The actual email address on record for official business such as password reset has not changed. I am not sure why the system functions this way as it can create huge problems later. The only solution is to reach out to the moderator team and have them take care of email. Click this to send them a message
If you want to change your username for the community forum (here) you will need to message the moderator team Click this to send them a message
When interacting with the moderator team, it is important to identify yourself with account PIN code, phone number / account number and provide as much information about the problem in question as possible so that the moderator team can work on the issue without having to ask for further information. Each interaction causes further delays to problem resolution.
I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT). It typically should be within 48 hours.
For more information about contacting a moderator Click Here
