Updating credit card information

[Leann_alp]

The website and app won't let me update my credit card info... I need help!

[Leann_alp]

I really appreciate your help and advice.

I'll keep an eye out.

[Cheetah24]

Make sure you keep an eye out on your inbox as they'll respond within around 24 hours. You should also get an email if you've subscribed to emails. 🙂

[Leann_alp]

Thank you I have messaged.

Let's hope this works

[Leann_alp]

This does not work. I've been trying for weeks.

[Dunkman]

@Leann_alp 

There have been issues in updating credit cards.  Supposedly resolved in early December.  

Here is some additional information on troubleshooting:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Handy1]

@Leann_alp  As @Cheetah24  says best to get help from support . But in the meantime you can buy payment vouchers from shoppers 7-11 shell gas or muskbird.com and load it *611 to resume services right away if in a hurry 

[Cheetah24 · Accepted solution]

@Leann_alp: There have been some reports of this recently. Best bet in my opinion is to contact a service agent through direct message at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain the issue.