Updating Email address on account

[JBROWN]

hello,

My wife's email account has recently been disabled and changed. She has not had to access her public mobile account login for a while and does not remember the password. 

How can she change her email associated with the account if she cannot even log in? she is unable to use the forgot password link because the email account is inactive. 

Require access to be able to change her credit card autopay information, current plan has now expired and needs this fixed asap. 

Thanks!!

[jacksoj11]

Thanks everyone for your help. The issue has been resolved!

 I wish you all a very happy, blessed, healthy, and stress free New Year!

[Mary_M]

Hello @JBROWN,

thank you for reaching out to us !

This is confirmation that we've received your private message. One of our team members will look into it for you and get back to you shortly.

Kind regards,

Mary

[mimmo]

@MoraMan it works ocassionally.  but has been broken for a very long time.

[MoraMan]

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wrote:

@JBROWN, the password reset feature is broken.  The only way to reset the password is to seek assistance from the moderator team.  Also, email address changes go through the moderator team.  Even though the login is referred to as the email address, it is actually a separate piece of data.  In other words, you can change your login but the email address associated with the account doesn't change.  It is a bit of an oddity that during activation the login is used to seed the email address data field, but the two separate afterwards. 

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Password reset is broken?? That's not cool...

[will13am]

@JBROWN, the password reset feature is broken.  The only way to reset the password is to seek assistance from the moderator team.  Also, email address changes go through the moderator team.  Even though the login is referred to as the email address, it is actually a separate piece of data.  In other words, you can change your login but the email address associated with the account doesn't change.  It is a bit of an oddity that during activation the login is used to seed the email address data field, but the two separate afterwards. 

[mimmo · Accepted solution]

send a message to mods with issue and details

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