Thanks very much. We did get a payment voucher at Shoppers Drug Mart and entered it via 611 and her phone service was restored.
That did not seem to interfere with her plan, which is for pre-authorized payment - which of course gives us advantages in the service available. So we have till late this month to figure out how to get her payment info updated.
I tried to log in through the PM app - same result as before, i.e. on the first log-in, she is told that she has too many attempts and the account is locked.
There is an agent on the matter, though he has not been able to suggest a fix for the lock-out. And despite payment, the lock-out continues. I just re-tried, more than 8 hours after making the payment via voucher, and using an incognito browswer ... no different.
And the agent would not let me give my wife's credit card number. I would think the risk of a scammer giving a valid credit card number for someone else'e account is pretty low. I will ask if they will take my card (since it all comes out of the same bank account in due course), but I got the impression that they just won't accept card changes via agent at all. (I can't see any reason - but maybe the boffins at PM can - why two accounts for two phones should not use the same credit card. That would be normal for phones for members and their kids, surely.)
The saga continues - and if it ends, I will report here how and why, in case it helps someone else later.
Meanwhile, yes, please, if you come up with a solution and can associate a ticket number with it, that would probably be useful.
