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Unsolicited messages from Public Mobile informing that my "plan does not include sending texts..."

Hammad
Good Citizen / Bon Citoyen

I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca

 

The problem being I understand that and I am not trying to send any texts whatsoever. It is frustrating now because what started like 2-3 messages a day now is more than 50 a day (not exaggerating, 81 so far today itself). It is the same message every time! Can someone please tell me how to stop them?

1 ACCEPTED SOLUTION

Accepted Solutions


@Hammad wrote:

I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca

 

The problem being I understand that and I am not trying to send any texts whatsoever. It is frustrating now because what started like 2-3 messages a day now is more than 50 a day (not exaggerating, 81 so far today itself). It is the same message every time! Can someone please tell me how to stop them?


Many phones try to send outgoing text messages without telling you whenever you turn on the phone. Many Android and iPhone devices do this.  A roaming add-on that includes text messages would stop you from receiving these text messages, although it won't actually stop the outgoing messages from being sent. This is a matter of the software in your phone.

 

You temporarily block all text messages from the number that Public Mobile is sending you these text messages from.

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9 REPLIES 9


@Hammad wrote:

I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca

 

The problem being I understand that and I am not trying to send any texts whatsoever. It is frustrating now because what started like 2-3 messages a day now is more than 50 a day (not exaggerating, 81 so far today itself). It is the same message every time! Can someone please tell me how to stop them?


Many phones try to send outgoing text messages without telling you whenever you turn on the phone. Many Android and iPhone devices do this.  A roaming add-on that includes text messages would stop you from receiving these text messages, although it won't actually stop the outgoing messages from being sent. This is a matter of the software in your phone.

 

You temporarily block all text messages from the number that Public Mobile is sending you these text messages from.

Gunner123
Deputy Mayor / Adjoint au Maire

@Hammad wrote:

I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca

 

The problem being I understand that and I am not trying to send any texts whatsoever. It is frustrating now because what started like 2-3 messages a day now is more than 50 a day (not exaggerating, 81 so far today itself). It is the same message every time! Can someone please tell me how to stop them?


@Hammad hi can you block or unsubscribe from the text?


@Gunner123 wrote:

@Hammad wrote:

I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca

 

The problem being I understand that and I am not trying to send any texts whatsoever. It is frustrating now because what started like 2-3 messages a day now is more than 50 a day (not exaggerating, 81 so far today itself). It is the same message every time! Can someone please tell me how to stop them?


@Hammad hi can you block or unsubscribe from the text?


Public Mobile service notfifcaitions sent by text messages cannot be unsubscribed from.

hairbag1
Mayor / Maire

@Hammad...

If you're not using your PM account, try removing the PM sim  from the phone, until you return to Canada.

Remember, you only have 89 days after last renewal expires to re-up your PM plan. At day 90, your account and number is lost for good. You'd need a new sim and start a new account with a different phone number.

Hammad
Good Citizen / Bon Citoyen

I do intend to come back so I have kept my plan. So, losing the number is not a worry right now. Also, I am willing to use a roaming talk add-on to receive and make calls so removing the sim is not really an option. Thanks though.

Hammad
Good Citizen / Bon Citoyen

I wish I could but there is no option that I see. I did block the number so that lessens the disturbance but I still have the blocked message notification showing up every now and then.

@Hammad you mention you are planning on getting roaming add-on does this mean you have not purchased it?

 

Get one that includes sms and that should solve the issue, unless you were planning talk only.  The extra cost of the text add-on might be worth the frustration you are having.

 

 


@Hammad wrote:

I do intend to come back so I have kept my plan. So, losing the number is not a worry right now. Also, I am willing to use a roaming talk add-on to receive and make calls so removing the sim is not really an option. Thanks though.


PM has 10 Day US Roaming options ranging in price from $8 for talk or text to $20 for talk, text and 250mb of data. You'll be able to call most anyone in US or Canada...for 10 days.

Once you have the text add-on, the nags will stop.

Make sure to wear your mask, friend. 😷

Hammad
Good Citizen / Bon Citoyen

@computergeek541 

 

yup, that's what I did, blocking that number. But yeah, thanks for that piece of technical information, makes sense.

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