Unrequested data plan change

[Harley357]

I signed up for 20 GB per month and without my authorizing it or requesting it I was dropped down to 10 GB. I would like my other 10 GB please don't know how to fix this have tried searching have tried the chat box I just don't know how to fix it help please

[BKNS27 · Accepted solution]

@Harley357 

Are you on the $39 20gb at 4G plan? You may have burned up 10gb but check your account. Because PM currently doesn’t offer a 10gb plan and everything is self-managed online service.

I would suggest you contact a CS_Agent by private messaging on your computer to investigate.

[softech]

@Harley357 which plan did you get and when did you get it?  I don't recall PM ever change plan details or change customers to a different plan

Just to avoid confusion, login to My Account again using Incognito mode, flgobto Subscription & Add-ons page and check plan details, maybe post a screenshot

Also, check Payment History and see if PM charged you the correct amount