@Renee_ida6283 wrote:
i am having a hard time trying to find out the carrier and how to unlock. I'm pretty sure it's public
@Renee_ida6283 more details would be helpful?
If your phone is locked to its previous provider, and not working for Public Mobile? Contact the previous provider to unlock it for you.
Or, are you getting a SIM lock or PUK lock message?
Some help info. gathered for by an oracle on PUK.
Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk
“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.
"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.
“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.
The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.
- If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
- Once the PUK is recovered and validated, you will be asked to choose a new PIN.
- Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.
