Unlimited plan now being told I am out of minutes??

[yestermornin]

Went to make a call and was informed I was out of minutes... I have an unlimited plan so I am not sure what's up??

BT

[esjliv · Accepted solution]

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@yestermornin wrote:

Says i have no minutes and will not connect the call.  : (

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@yestermornin  - if you have a Canada wide unlimited calling plan and you are getting that message, it is an unfortunate glitch. 

So, you are not connecting even after added a 1. 

Well, then you need a network refresh, I would think.

Refresh your network by:

• restarting your phone
• toggle into airplane mode, then back to regular mode
• perform a reset of your device's network settings

I was getting that message for a period of a few weeks about a year ago (was on the $25 unlimited calling plan). Doing one or more of the above let my calls complete.

Then eventually, those message stopped.

Hopefully, the will stop for you too soon.

But, it if the message continues and you cannot connect, then it will be time to submit a ticket to the customer support agents (CSA), methods found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Anonymous]

 @yestermornin : Click this and hover the mouse over the image and then click the little x in the upper right corner of the image.

[hTideGnow]

HI @yestermornin delete your picture... too much personal info there..

So, you tried reboot your phone ?   Reboot it and put a 1 in front of your 10 digits.

[yestermornin]

I did not but I will try this.. Thanks!!

[yestermornin]

Says i have no minutes and will not connect the call.  : (

[HALIMACS]

@yestermornin 

Can you screenshot your Plan Details and My Data & Add-On's sections for us?

[Anonymous]

 @yestermornin : Check the number as being the right number and also add a 1 in front. If not a Canadian number then do you have any non-Canadian add-ons?

[Meow]

Any current plan $25+ has unlimited Canada wide in/out calls.

Did you try to reboot your phone?

[Jb456]

@yestermornin  What exactly did the message say? Is it possible that the message said something like "this is a long distance call blah blah"?. If that's the case it's a standard message just ignore it and let the call complete. To avoid that message put a 1 infront of the number.

Let us know.