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Unlimited incoming calls ($15 plan)

TMS
Model Citizen / Citoyen Modèle

Now available:

 

Unlimited incoming calls on the $15 plan

2A281F96-04DA-4AD6-9F17-A4B404494B9F.jpeg

 

29 REPLIES 29

atrotta
Good Citizen / Bon Citoyen
15 30-days 3G 100 MINUTES Canada-wide talk UNLIMITED Incoming calls UNLIMITED International Text and Picture Messaging + BONUS 250 MB Data⁴ at 3G speed with AutoPay VOICEMAIL⁹ & Call Display

How do you prove that incoming calls are being deducted ?

atrotta
Good Citizen / Bon Citoyen

I had a family member call and 4 minutes were deducted from the monthly 100 minutes.

Sounds like you have a plan with limited incoming calls too, eh. You'll have to send a message to moderators for their help. Click this to message them.

Please be patient as it's been about 24 - 48 hours for  them to respond. Good luck.


@atrotta wrote:

I had a family member call and 4 minutes were deducted from the monthly 100 minutes.


When this plan was first upgraded, someone did change to it and found that it did not increment. Then the plan went for a crap. Now maybe they've reverted it back to the previous plan just to get over the problem. Maybe.


@atrotta wrote:

I had a family member call and 4 minutes were deducted from the monthly 100 minutes.


Looks like the glitch not displaying unlimited incoming minutes still hasn't been fixed, however, if you signed up with the new $15 plan you should ignore how the minutes are appearing in your account because it has been confirmed by moderators that you will get the unlimited minutes.  Unless, of course, you can no longer call after reaching 100 minutes threshold for both incoming/outgoing.


@dabr wrote:

@atrotta wrote:

I had a family member call and 4 minutes were deducted from the monthly 100 minutes.


Looks like the glitch not displaying unlimited incoming minutes still hasn't been fixed, however, if you signed up with the new $15 plan you should ignore how the minutes are appearing in your account because it has been confirmed by moderators that you will get the unlimited minutes.  Unless, of course, you can no longer call after reaching 100 minutes threshold for both incoming/outgoing.


I don't think ignoring is a proper answer. If the 100 minutes are being consumed for incoming then that's a problem. This plan has been a problem.


@z10user4 wrote:

@dabr wrote:

@atrotta wrote:

I had a family member call and 4 minutes were deducted from the monthly 100 minutes.


Looks like the glitch not displaying unlimited incoming minutes still hasn't been fixed, however, if you signed up with the new $15 plan you should ignore how the minutes are appearing in your account because it has been confirmed by moderators that you will get the unlimited minutes.  Unless, of course, you can no longer call after reaching 100 minutes threshold for both incoming/outgoing.


I don't think ignoring is a proper answer. If the 100 minutes are being consumed for incoming then that's a problem. This plan has been a problem.


Probably shouldn't have used the word ignore, just meant to say the unlimited incoming minutes are still available despite how the account usage details show.  Yes agree it has been and obviously still is a problem!

@atrotta, @dabr,

 

This unlimited INCOMING calls option was added to the plan on April 30th.  If you selected the $15 plan before April 30th, you're on the old $15 plan.

 

To get unlimited incoming calls, you will need to schedule a plan change for your next renewal (now) to get it when your cycle renews.

 

If you are all the pre-April 30th plan, your plan has not been updated, and will not be without doing it yourself.

atrotta
Good Citizen / Bon Citoyen

I signed up under the new plan on May 6 so it was after April 30 and it even mentioned the unlimited incoming calls as it was a special promo but even when I go into my current plan offerings all the other plan items like unlimited international texts are mentioned but not the free unlimited calls

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