01-26-2023 02:42 PM
I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it.
Is there is a way I can contact Public Mobile directly to fix it.
01-27-2023 10:41 AM
@FredSuen cool. happy that it got sorted out.
🙂
01-27-2023 10:35 AM
Is because of the accounting presentation that make people confuse.
01-27-2023 10:30 AM
@FredSuen what was the issue?
01-27-2023 10:28 AM
Thanks to everybody,
The question had solve.
Fred
01-26-2023 04:20 PM
True, I don't recall PM sends out those email, maybe it is new?
@FredSuen do you mind to share screenshot of the email??
01-26-2023 03:38 PM
@FredSuen wrote:I got a confirmation by e-mail.
I go to my account but still haven't show the add-on
@FredSuen - What about payments from your card company or history in My Account? If nothing, then you actually didn't get it added to your account, and ignore that email.
I would ensure you do not click on any links in this email or respond to it.
Do you have the email address it was from ?
01-26-2023 03:23 PM
Was there a link to a site in that email? If so did it have publicmobile.ca/ near the beginning? I wonder if its a phishing attempt. The only confirmation email that is sent is the initial activation welcome email. You specifically said add-on. Not plan.
01-26-2023 03:18 PM
01-26-2023 03:14 PM
I got a confirmation by e-mail.
I go to my account but still haven't show the add-on
01-26-2023 02:51 PM - edited 01-26-2023 02:53 PM
There's no $15 100 minute (adding - Canada) add-on. There's a $15 plan. There's $15 roaming. There's other $15 international minutes.
Where did you see this confirmation?
01-26-2023 02:50 PM
HI@FredSuen before you open ticket , first login to My Account, check the Payment history page and see if the transaction shows you purchased that
And,anyone has acess to My Account or the phone? if someone has access, they can purchase addon via My Account or via *611 if they have the phone
Check Payment history first to confirm
01-26-2023 02:48 PM
@FredSuen wrote:I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it.
Is there is a way I can contact Public Mobile directly to fix it.
Confirmation by what method @FredSuen ? Can you share the text or message here? Remove any personal info. first though.
Do you see the transaction in your payment history: https://selfserve.publicmobile.ca/en/account/payment/payment-history
If not, I'd say you can ignore it, but still that is curious.
01-26-2023 02:45 PM
@FredSuen Does this add-on appear on your account? Just to clarify so you don't have another family/friend on registered on your card with PM that might have purchased this add-on?
If not to the above, then contact support via chatbot here: https://www.publicmobile.ca/en/on/get-help
01-26-2023 02:45 PM - edited 01-26-2023 02:46 PM
Yes. Click the get help section and on Simon chat bot search customer support and ask them to reverse it.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.