Unable to transfer txt msg

[mho]

I received the below text message this morning after what I thought was a successful transfer 4 days ago (calls were working, TXT were working). Now my actual number goes to voicemail with my previous provider that is Rogers.

Do I perform transfer steps again ?

Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assigned you this new phone number: xxx-xxx-xxx. If you still want to transfer your number, please follow these instructions: https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number

[Chalupa_Batman]

Hello @mho 

Please reach out to a CS Agent to have this taken care of.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent