Unable to send/receive text messages

[Dawson2]

Just signed up for my subscription yesterday - I transferred my number over from another carrier. Confirmed the SMS to authorize the transfer and popped in my Public SIM. I Can make and receive phone calls, and data works fine, but I can't send or receive text messages. SMS messages say they've been sent but aren't received on the other end. MMS messages flat out will not send. We signed up my little brother as well and he's having the same issue. Help!

[Dawson2]

Thank you! I tried resetting my network settings, no change. I've submitted a ticket. 

[fixin1]

@Dawson2 - There is an ongoing issue with iMessage and FaceTime activation issues:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Please try and reset your network settings in Settings > General > Reset   ** You will lose most settings - added BlueTooth connections & all Saved Wi-Fi passwords.

Also it is SMS that you are having issues with for the 6 digit authentication code, please contact CS_Agent for re-provisioning SIM card / eSIM:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[Chalupa_Batman]

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

• Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.