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Unable to receive port number SMS

sdmzam
Great Neighbour / Super Voisin

Created an account yesterday, was on an esim.with Fido, setup with esim on Public.

I have outgoing calls and internet but no incoming.  I don't have access to my old sms or number because esim was replaced disabling the old.

I can't login to my public account on the app because it sends an SMS to the number which I don't have access to anymore.  I am stuck in limbo.  I have sent a pm to csagent.  I trust in a quick resolution as I am on call for work and now they can't contact me.  Frustrated!

Any suggestions welcome.

2 REPLIES 2

sdmzam
Great Neighbour / Super Voisin

Thank you!

Dunkman
Oracle
Oracle

@sdmzam 

I will send you the Telus team porting phone number.  Check your private message inbox.  This number can only be used for porting issues.

 

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