Unable to purchase add-on on renewal date

[steven_secord]

I am attempting to purchase a US Roaming add-on and it happens to be my renewal date. The system seems to think that I have not paid for this month and says my account is expired. The funds are there and I added extra so that I could pay for this month as well as the add-on. Is there some way to make this purchase before my flight takes off in an hour? 🙂

[BKNS27]

@steven_secord 

You can make a purchase at your arrival airport or at your hotel on wifi.

[walker1 · Accepted solution]

@steven_secord 

Renewal process is usually completed by 12 noon EST.

You can probably try to get help from a Customer Support Agent with buying your add on, before then .

Use the Chat Bot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

You can also try sending a private message to CS_Agent

[computergeek541]

@steven_secord 

Renewals are usually completed by midday. Please ensure that there are already enough funds in your Public Mobile account balance.

[steven_secord]

Anybody have any idea how long it takes for the renewal to complete? Is this something a support person could help with?

[computergeek541]

Unfortunately, you'll need to wait until the renewal has completed to purchase  the add-on.