Unable to port phone number.

[gargoyle844]

I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."

If I still want to port the number: xxxxxxxxxxxxxxx,      what can I do...??

[hTideGnow]

Thanks @computergeek541 , I came late 

hi @gargoyle844 in that case, pretty sure the port was already requested and hence you got the error 

[computergeek541]

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@hTideGnow wrote:

Hi @gargoyle844 did you requested that once already??

And check if the phone number is eligible

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

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There's no need to check using that tool as before I removed the phone number for the first post, I checked the origins of the phone number. It's originally assigned as a Telus Mobility/Koodo Mobile/Public Mobile phone number.

[Yummy]

Confirm if your number is eligible to be ported to PM using this link:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

[hTideGnow]

Hi @gargoyle844 did you requested that once already??

And check if the phone number is eligible

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

[computergeek541]

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@gargoyle844 wrote:

I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."

If I still want to port the number: xxxxxxxxxxxxxxx,      what can I do...??

---

As your number was originally a Telus (Mobility) number, it can definitely be ported to Public Mobile if it's not already at Public Mobile.  By any chance or you currently at Koodo on a prepaid account?  If that's the case, you would need to open a ticket using the chatbot. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system within the chatbot gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437