Unable to place or receive calls.

[T-M-V-K]

We have three different accounts and none of our phones are able to receive or place calls.  When someone calls the phones, they go directly to voicemail. This is in Nova Scotia. Is there a network problem? All the phones have been reset with the batteries taken out and the SIM cards. HELP! This has been happening for hours now.

[T-M-V-K]

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[T-M-V-K]

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[hTideGnow]

Hi @T-M-V-K since yiur couple accounts all have the same peoblem, it sounds like 3G problem in yiur area.  Can you reboot your phone once more

If still no lu k , llease open ticket with CS agent

at : https://publicmobile.ca/chatbot. 

First type Contact CS Agent,
then select the only choice there:  "Contact..",
from the list of ,  choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541 · Accepted solution]

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@T-M-V-K wrote:

We have three different accounts and none of our phones are able to receive or place calls.  When someone calls the phones, they go directly to voicemail. This is in Nova Scotia. Is there a network problem? All the phones have been reset with the batteries taken out and the SIM cards. HELP! This has been happening for hours now.

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When it multiples accounts and devices, this is as you have suspected, a network issue.  This is likely to fix itself over time.  For now, try manually setting the phones to the 3g network to see if this helps.