Unable to make payment

[kemilin19]

Hi,

Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

[HALIMACS]

@kemilin19 

If you're using a device with stored/remembered credentials, typically with mobile logins, sometimes when these autofill, the device also attempts to automatically log you in.  If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.

[dust2dust]

If you have a Visa Debit card then try that. But you can only try payments twice. Then you have to wait an hour.

Or buy a voucher to make the payment.

Then you can take your time with the card.

[BKNS27]

@kemilin19 

Clear the cache and go incognito on your browser on a laptop or desktop before login to your account.

I am assuming you are just changing your plan on an active account.