Unable to make or receive calls

[RJR]

I have 2 lines, both auto pay, due today.  Not able to make calls or receive.  Message says make a payment.  What is up, please?

[jesimons]

Same problem, there are funds on the account and status on the account page says "active" but unable to make/receive calls, tells me my plan has expired. Texts/data working though apparently. Ticket opened yesterday no response yet.

[RJR]

Thanks, ticket opened, but no answer yet

[RJR]

Thanks, opened ticket but no answer yet

[softech]

@RJR 

are  your data and text still working?

there was problem with voice calling and receiving for some customers last copule days ago.  The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@RJR 

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent