Unable to make calls

[Abouwaleed]

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls 

[Sanjeeb]

If you cannot make calls..its best you contact Costumer service agent 

[computergeek541]

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@Abouwaleed wrote:

I can not make calls, I can do texting and data

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Which phone model is it?   Do you iknow if it has 850 and 1900MHz on the 3G network?  If it doesn't, it's possible that it's incompatible with phone calls on the Public Mobile network.  Public Mobile does offer VoLTE but it's limited to specific devices. 

[Abouwaleed]

I can not make calls, I can do texting and data

[computergeek541]

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@Abouwaleed wrote:

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls 

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Do any of your services work (such as text messaging and data)?

Before anyone says to call  the porting team, I'm going to say not to do that if someone says to as the Telus porting call centre cannot help with an issue relating to not being able to make outgoing calls.