Unable to make calls….again

[worrow]

First it was the 6UT1 which did eventually resolve a couple days later. Now it says it cannot complete my call as I do t have an active plan on my account which is paid and active. This is getting frustrating!!

[Dunkman]

@worrow 

If you still have no service, try power cycling your phone (turn off and then on)

[Kopmom]

We are having same issue 

[worrow · Accepted solution]

I have tried everything. I submitted a ticket….again. I love PM, but this is the first I have had repeated network issues

[will13am]

@worrow , it looks like the bug that was supposedly dealt with last week has come back.  There have been reports on the weekend of calling failing again.  Please initiate a support ticket to have the problem looked after.  

[esjliv]

@worrow 

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent