03-06-2023 08:47 AM
First it was the 6UT1 which did eventually resolve a couple days later. Now it says it cannot complete my call as I do t have an active plan on my account which is paid and active. This is getting frustrating!!
Solved! Go to Solution.
03-06-2023 12:27 PM
If you still have no service, try power cycling your phone (turn off and then on)
03-06-2023 10:16 AM
We are having same issue
03-06-2023 08:56 AM
I have tried everything. I submitted a ticket….again. I love PM, but this is the first I have had repeated network issues
03-06-2023 08:56 AM
@worrow , it looks like the bug that was supposedly dealt with last week has come back. There have been reports on the weekend of calling failing again. Please initiate a support ticket to have the problem looked after.
03-06-2023 08:49 AM
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance.
Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent