Unable to login to my account

[rdwarf]

I've been with Public Mobile for about 6 months now. I changed my plan to the US/Canada plan and since then I can't access my online account. My phone works fine.

I've updated my password, but when I log in it takes me to the activation page. I'm not really sure what's going on.

[softech]

@rdwarf 

Wait an hour first, try to use Incognito mode to request the password change and change the password.  Wait anther 5 mins and login with the new password using incognito mode 

If user persists, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there