Unable to login to my account

[Thomas84760]

I lost my sim and I am out of Canada . I am unable to cancel the payment because my account is asking for OTP . Can you help?

[Thomas84760]

Thanks a lot.

[esjliv · Accepted solution]

@Thomas84760 - are you just trying to cancel autopay? Call  # 1-855-478-2542 or # 1-855-4PUBLIC from another device and remove autopay to stop payments. If you have a balance to cover your account's plan renewal, then you will need to issue your phone lost through My Account.

So once you get into My Account through email authentication.  See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

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[hTideGnow]

HI @Thomas84760 

try OTP with email.  when they try to send the code to your phone, click Didn't receive code and then see if email is an option

if not there, then you will need support agent to help,   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437